I bought a black CLK from you just over a year ago in February. I've been meaning to write to you for awhile but of course things get put on the back burner.
I just wanted to let you know how pleased we have been with the car and the service that we received. When we were originally looking for a car we visited a lot of different dealers, both local and not so local. Yours was probably the furthest we travelled but we both felt that we had found a place that we were happy with. Your family made us feel very at ease (I think we met them all!) and were both friendly and helpful. You managed to find us the car that we wanted within a short space of time and it met all the criteria. Despite the fact there were a few niggles when it first came to you, you agreed to sort these out, most notably the sunroof. When this had been fixed we met your brother Vish at a service station to swap cars. He said after driving it he was tempted with one himself! Vish kindly invited us to your annual barbecue but unfortunately we couldn't make it.
Needless to say we have been extremely pleased with the car and have enjoyed the motoring so far. When we do eventually decide to get a different car I am sure that we will be contacting you again. I have also told friends and family about your business and the excellent service that we received.
I would appreciate it if you could pass on our thanks to your family and I hope this finds you well and busy.
Thank you for the first class service I received, it is how a dealership handles a problem that sets them apart.
Can I please thank you and your staff for your assistance in the trade in an purchase of the above vehicle.
I have to admit, that whilst I have been more than happy with the BMW 330 Coupe for well over 3 years and have never had any issues whatsoever the quality difference to the Mercedes CL500 was immediately noticable.
I will also admit to driving very sheepishly through the town on my return as the dimensions are somewhat different. All in all it was a top notch service from selection, effortless part exchange, with both a fair price for both my car and my new car and of course your patience whilst waiting for docs after removing my private plate to be de-registered.